Contact Us

The fastest way to reach us about anything — a wrong answer, a payment, your account, or your data — is email. We read every message.

Email: info@acegenie.ai

Hours: Monday to Saturday, 10:00–19:00 IST. Messages sent outside these hours are picked up the next working day.

First response: within 48 hours.

Please write from the email address your account is registered with, and include your registered email in the message. It lets us find your account without asking you a round of security questions first.

AceGenie is owned and operated by:

Agentic Genie LLP, a limited liability partnership registered in India

Registered office: 3rd Floor, No. 402-B-1TF, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru 560039, Karnataka, India

GSTIN: 29ACLFA4794J1ZP

Email: info@acegenie.ai

Website: https://acegenie.ai

The registered office is a correspondence address, not a walk-in support centre — please write to us rather than visiting.

Account and access: sign-in trouble, email verification, changing your registered email, closing your account.

Billing: a charge you do not recognise, a duplicate payment, an invoice, or a refund request. Our Refund & Cancellation Policy sets out what we refund and how long it takes. Include the Razorpay payment reference.

Content errors: a wrong answer, a broken diagram, a question mapped to the wrong chapter. Tell us the exam, subject and question — we correct what we can verify, and it helps every other student too.

Your data: a request to access, correct, or delete your personal data, or to withdraw consent. See our Privacy Policy for what you can ask for.

Copyright: if material on AceGenie infringes rights you own, send the specific page or question, proof of your rights, and your contact details.

Security: found a vulnerability? Report it privately to the same address rather than disclosing it publicly. We will not pursue action against good-faith research reported this way.

If a complaint is not resolved to your satisfaction, or concerns content on the platform or the handling of your personal data, escalate it to our Grievance Officer:

Grievance Officer, Agentic Genie LLP

3rd Floor, No. 402-B-1TF, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru 560039, Karnataka, India

info@acegenie.ai (subject line: Grievance)

Include your registered email, what happened, when, and any payment or question reference. Complaints are acknowledged within 48 hours and resolved within 30 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

If you remain dissatisfied after that, you may approach the Data Protection Board of India for a data-protection complaint, or a consumer forum having jurisdiction under the Consumer Protection Act, 2019.

Formal legal notices must be sent in writing to the registered office address above, with a copy by email to info@acegenie.ai. Notices sent only through in-app chat or social media are not treated as served.

Our Terms of Service are governed by Indian law, with arbitration seated at Bengaluru and the courts at Bengaluru, Karnataka having exclusive jurisdiction.

We will never ask for your password, your card number or CVV, your UPI PIN, an OTP, or remote access to your device — not by email, not by phone, not in chat. No refund ever requires those details; refunds go back to the original payment method automatically through Razorpay.

Anyone asking you for them is not us. Report it to info@acegenie.ai.